Telecommunications and Call Centre Consulting

Computer-telephony integration (CTI) is becoming an increasingly popular technology solution as many businesses realize that service centers can become profit centers and not just support centers. Call centers make use of technology for integrating computers with phone systems to automate and add intelligence to inbound and outbound call processing. A well-designed call center will increase customer service while allowing organizations to use their human, computer, and financial resources more efficiently. Your organization can improve customer relations and retention, increase revenues through broader sales opportunities, and can also increase employee effectiveness.

Ehvert Engineering can help your company design, implement and support a call centre or new telephone system. Ehvert’s team of professionals can analyze your current and projected communications network traffic and can design a call centre based on your business requirements and necessary response times.

Through CTI applications, organizations are providing more efficient, personalized service to their customers. These value-added services have become potential differentiators in today's crowded and complex marketplace.

Ehvert can also provide on-going consulting in a support role to a client’s MIS/IT department in handling the voice communication systems for a new or existing facility.

Our services include:

• Information Gathering and Station Reviews

• Provisioning and System Design

• Preparation of RFP

• Bid Review

• Contract Negotiation

• Project Management

• Inspection and testing

• Cutover Support

Rely on Ehvert to design and implement a call centre solution that drives your business requirements.

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